Shipping information

When will my order be delivered?
Order by 13:00 for next day dispatch – We try to ensure all orders that are received by 13:00 Monday to Friday are dispatched the next day; provided there are no problems processing the order or accepting your payment. However during busy periods like Christmas, we recommend you place your order as early as possible, as there can be small delays when we receive high order volumes.
UK Standard Delivery (2nd Class) – If you are not in a hurry your order will be sent using Royal Mail. This service is for UK Mainland comprising of England, Wales, Scotland excluding Northern Ireland, Highlands and Offshore Islands. Most orders dispatched using this service will arrive within 3 working days once it has left our premises, however please allow up to 10 working days before contacting us to let us know it has not arrived as we are unable to contact Royal Mail to look into late deliveries until after that time.
UK Express Delivery (1st Class) – We use Royal Mail. This service is for UK Mainland comprising of England, Wales, Scotland excluding Northern Ireland, Highlands and Offshore Islands. Most orders dispatched using this service will arrive within 1 working day once it has left our premises, however please allow up to 10 working days before contacting us to let us know it has not arrived as we are unable to contact Royal Mail to look into late deliveries until after that time.

International Delivery Information
Non UK Mainland – EU & International Standard Delivery – This option is for all destinations outside of UK mainland. Your order will take 3 to 10 workings days to arrive depending on where it is being sent.

Import Duties – If you place your order from outside the United Kingdom, import duties and taxes may be incurred once your package reaches your country of residence. Liebes cannot be held responsible for any such charges and we are unable to provide information on what those costs might be.
As the purchaser of the Goods, you will also be the importer of record and should ensure that your purchase is in full compliance with the laws of the country into which your order is being imported. Please be aware that your parcel may be inspected on arrival at port for customs purposes and Liebes cannot guarantee that the packaging of your order will be free from signs of tampering.

 

Refund Policy

We really hope you’ve enjoyed your Liebes experience and we strive to make sure everything we produce is of the highest quality. If you feel that we haven’t achieved this high quality, then we would love to hear from you and see how we can improve.

If you want to return any items you’ve bought from us, then let us know within 14 days of you receiving your products and if you’d like a refund rather than some new deliciousness, we’ll send back the dolla to the card that made the original purchase.

If you’ve got any questions contact us here.

 

TERMS & PRIVACY

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Liebes’s relationship with you in relation to this website.

The term “Liebes” or “us” or “we” refers to the owner of the website. Our company registration number is 09924537. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

 

PRIVACY STATEMENT:  HOW WE USE COOKIES

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

What are cookies? Find out here.

 

THE FOLLOWING IS STRICTLY NECESSARY IN THE OPERATION OF OUR WEBSITE.

This Website Will:

  • Remember what is in your shopping basket
  • Remember where you are in the order process
  • Remember that you are logged in and that your session is secure.

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

 

FUNCTIONAL COOKIES

This Website Will:

  • Track the pages you visits via Google Analytics

 

TARGETING COOKIES

This Website Will:

  • Allow you to share pages with social networks

THIS WEBSITE WILL NOT

  • Share any personal information with third parties.

 

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Liebes and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Liebes. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Liebes takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.